Effective Date: april 2025

This Privacy Policy describes how Smashed and Loaded ("we," "us," or "our") collects, uses, and protects your personal information when you use our website, Smashed-and-loaded.co.uk.

1. Information We Collect

We may collect personal information that you provide to us directly, such as when you place an order, sign up for a newsletter, or contact us. This information may include:

Contact Information: Name, email address, phone number, and delivery address.

Payment Information: Details related to your payment, such as credit/debit card numbers. Note: We do not store your full payment information. This is processed securely by our third-party payment provider, Toast POS.

Order Information: Details about the food items you purchase and your order history.

Technical Information: Your IP address, browser type, and information about your visit to our website (e.g., pages viewed, time spent on the site). This is collected through cookies and similar technologies.

2. How We Use Your Information

We use the information we collect for various purposes, including to:

Process and fulfill your orders.

Communicate with you about your order status, delivery, and any inquiries you have.

Improve our website and services.

Send you marketing and promotional communications, if you have opted in to receive them.

Comply with legal obligations.

3. How We Share Your Information

We do not sell your personal information to third parties. We may share your information with trusted third-party service providers who help us operate our business, such as:

Payment Processors: To process your payments securely.

Delivery Partners: To deliver your orders.

Website Hosting and Analytics Services: To help us run and analyze our website.

These third parties are required to protect your information and use it only for the purposes for which we have provided it to them.

4. Your Rights

Under UK data protection law, you have certain rights regarding your personal information, including the right to:

Access: Request a copy of the personal information we hold about you.

Rectification: Ask us to correct any inaccurate or incomplete information.

Erasure: Request that we delete your personal information.

Object: Object to the processing of your personal information in certain circumstances.

To exercise these rights, please contact us at smashed.loaded@gmail.com.

5. Cookies

Our website uses cookies to enhance your user experience. Cookies are small text files placed on your device. You can control and manage cookie preferences through your browser settings.

6. Security

We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. However, no data transmission over the internet can be guaranteed to be 100% secure.

7. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page and revise the "Effective Date" at the top.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

smashed.loaded@gmail.com